ELECTRONIC FUNDS TRANSFER AGREEMENT
AND DISCLOSURE STATEMENT
Disclosure is provided to members according to the provisions of the
Federal Electronic Funds Transfer Act. As used in this Disclosure, the
words "we, us, AHCCU or the Credit Union" refer to the Augusta Health
Care Credit Union; the words "I, you and your" refer to the member; and
the letters "PIN" refer to your Personal Identification Number. This
Disclosure applies to all types of electronic funds transfer services
provided by Augusta Health Care Credit Union. Please read this
Disclosure in its entirety since it contains disclosures, which affect
you. You may want to print and save this document for future reference.
electronic funds transfer services provided by Augusta Health Care
Credit Union in relation to its accounts, as defined in the Electronic
Funds Transfer Act, are subject to the following terms and conditions.
Your use of our electronic funds transfer services, by means of
Internet Account Access, constitutes your agreement to be bound to
these terms and conditions.
Eligibility for AHCCU Online Banking
understand that in order to use the AHCCU Online Services, I must have
an account in good standing and that the Credit Union reserves the
right to deny me access to Online Services
Equipment and Technical Requirements
understand that to use AHCCU Online Banking, I must have Internet
Access through an Internet Provider and Internet Browser software. I
understand that the Credit Union does not make any warranties on
equipment, hardware, software or Internet Provider service, or any part
of them expressed or implied, including, without limitation, any
warranties of merchantability or fitness for a particular purpose. The
Credit Union is not responsible for any loss, injury or damages,
whether direct, indirect, special or consequential, caused by the
Internet Provider, AHCCU Online Banking, or any related software used
in the installation, use or maintenance of your personal computer
hardware, software or other equipment.
Types of Services/Transfers Available
access to the Internet, your account number, your PIN, and logon ID,
you may perform the following transactions at any time:
- Balance inquiries
- Transfers between savings and share draft (checking) accounts
- Transfers to make loan payments
- Withdrawal by check (payable to primary member)
- Obtain rate quotations and other information on your accounts and loans
- Review your account history (which may be downloaded to Quicken or Money software packages).
- View/print E-Statements quarterly (monthly with checking acct)
- Pay bills from your checking account with AHCCU Online Banking Bill Payer Service.
may designate accounts at the Credit Union between which I may transfer
funds electronically through Internet Account Access. All of these
accounts must be owned or jointly owned by me.
Limitations on Electronic Funds Transfers
limit on your amount to transfer is the available balance in your
account. I authorize the Credit Union to transfer funds electronically
between my designated account(s) according to my instructions initiated
through AHCCU Online Banking.
understand that federal regulations permit me to make no more than six
preauthorized, automatic, telephonic, or audio response transfers or
withdrawals or a combination of such transactions from my savings
account to any of my other accounts or to a third party during any
calendar month. Similar limits do not apply to transfers from
my checking account. Of these six, I may make no more than three
transfers to a third party by check or similar paper instrument or
debit card. A preauthorized transfer includes any arrangements I have
with the credit union to pay a third party from my savings account upon
written or oral orders including through an Automated Clearing House
(ACH). AHCCU Online transfers are counted toward my six total permitted
transfers. There are no limits on transfers to any loan account I have
at the credit union or to transfers to any other credit union account
when I initiate such transfer in person or by mail.
Member Liability Disclosures
understand that you will issue me a PIN (Personal Identification
Number) and that I must keep the PIN confidential. I agree with you
that the PIN is my signature and I may use it to authorize transactions
with you as if I were signing a document by hand. If I permit any other
person to use my PIN, I will be responsible for any transaction they
authorize. Additionally, I will be liable for unauthorized use of my
AHCCU Online PIN to the extent allowed by applicable federal and state
Tell us at once if you believe
your Personal Identification Number (PIN) has been lost or stolen.
Telephoning is the best way to keep your possible losses down. If you
fail to notify us promptly you could lose all the money in your
account. If you tell us within 2 business days, you can lose no more
than $50 if someone used your PIN number without your permission.
you do not tell us within 2 business days after you learn of the loss
or theft, and we can prove we could have stopped someone from using
your PIN without your permission if you had told us, you could lose as
much as $500.
Also, if your statement
shows transactions that you did not make, tell us at once. If you do
not notify us within 60 days after the statement was mailed to you, you
may not get back any money you lost after the 60 days, if we can prove
that we could have stopped someone from taking the money if you had
told us in time. If a good reason kept you from notifying us, we will
extend the time periods.
If you believe
that your PIN has been lost or stolen or that someone has transferred
or may transfer money from your account without your permission, you
must call or notify us in writing immediately at:
Augusta Health Care Credit Union
P.O. Box 1000
Fishersville, Va. 22939
Telephone (540) 332-4590 or 932-4590
NOTE: Memorize your PIN. If necessary, keep it in a completely separate place for your protection.
Bill Pay - there is a fee of $5.95 per month to pay up to 15 bills. Each additional bill payment costs fifty cents.
fees for this service will be assessed to your master share account
(savings) unless otherwise instructed the first business day of each
month. Please make certain you have funds in your account to cover any
fees and maintain a share balance of $10.00.
Augusta Health Care Credit Union can be reached during normal business hours, Monday through Friday. Holidays are not included.
Documentation of Transfers
will receive a confirmation screen with reference information after
every transfer you make. Your monthly statement will show all
electronic fund transfers. AHCCU Online Banking transfers are coded as
''personal credit union'' transactions. Any documentation provided to
you that indicates an Electronic Funds Transfer has been made shall be
admissible as evidence and proof that such a transfer was made.
Union Liability for Failure to Make Transfers. If we do not complete a
transfer to or from your account on time or in the correct amount
according to our agreement with you, we will be liable for your losses
or damages that you prove are directly caused by our action or failure
to act. However, there are some exceptions to our liability.
We will NOT be liable, for instance:
- if through no fault of ours, you do not have enough money in your account to make the transfer,
- if the transfer would go over the available credit limit on your account or other available preauthorized line of credit,
- if we are legally restricted from transferring funds to or from your account,
circumstances beyond our control, such as fire or flood, prevent the
transfer despite reasonable precaution that we have taken,
- if you did not give AHCCU Online Banking complete and correct information needed to complete the transaction.
- if your estimated time to allow for delivery to the payee is inaccurate. There may be other exceptions.
I understand the AHCCU Online Banking may be temporarily unavailable due
to credit union record updating or technical difficulties.
Account Information Disclosure
will not disclose information about your account or AHCCU Online
Banking transfers to others without written permission except to
complete transactions, to verify the existence and the standing of the
account upon proper written request, or to comply with a governmental
agency or court order, etc.
Error Resolution Procedures
In case of errors or questions about your electronic transfers, telephone or contact us at:
Augusta Health Care Credit Union
P. O. Box 1000
Fishersville, VA 22939
Telephone (540) 332-4590 or 932-4590
soon as you can if you think your statement or record of an electronic
funds transfer is wrong or if you need more information about a
transfer listed on the statement or record issued to you. We must hear
from you no later than 60 days after we sent the FIRST statement on
which the problem or error appeared. When you call or write to us in
this regard, you should:
- Tell us your name, account number, and telephone number.
the error or the transfer you are unsure about and explain as clearly
as you can why you believe it is an error or why you need more
- Tell us the dollar amount of this suspected error and the date of the transaction as shown on your statement.
you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days. We will tell you the
results of our investigation within 10 business days after we hear from
you and will correct any error promptly. If we need more time, however,
we may take up to 45 days to investigate your complaint or question. If
we decide to do this we will re-credit your account within 10 business
days for the amount you think is in error so that you will have the use
of the money during the time it takes us to complete our investigation.
If we ask you to put your complaint or question in writing and we do
not receive it within 10 business days; we may not re-credit your
If we decide that there was no
error, we will send you a written explanation within 3 business days
after we finish our investigation. You may ask for copies of the
documents that we used in our investigation.
may amend all terms and conditions at any time, but will give you
notice 21 days before the amendment becomes effective if the amendment
will result in increased charges or liability to you or a few types of
available electronic fund transfers or limitation of the transfers you
may make. Such notice will be mailed to you at the last address of
record on our files. If, however, an immediate change in terms and
conditions is necessary for security reasons, we may amend these terms
and conditions without prior notice.
reserve the right to levy service fees in accordance with fee schedules
adopted by the Credit Union from time to time. If other terms and
conditions set by us are in conflict with the disclosure, this
disclosure statement will prevail.
Apply online now
have read and understand all disclosures as they relate to online
services provided by Augusta Health Care Credit Union and would like to
proceed to the online application.